Support

Write to support@kurtsoft.com.tr — we read every message and usually answer within two business days.

Common questions

The volume doesn't get louder on my device

Make sure your system volume is already near the top — SoundLift adds on top of it. Also check that the boost is above 100% on the dial. On a few devices the manufacturer limits audio effects; SoundLift detects this and falls back to a simpler engine, which is quieter but safer.

Where did the 12-band equalizer go?

Some devices don't support the advanced audio engine. On those, SoundLift shows a 5-band equalizer instead — that is your device's limit, not a bug. Everything else keeps working.

Why does Adaptive AI need microphone permission?

To hear what is playing on your device and adjust the sound to it. The analysis happens on your phone, in the moment. Nothing is recorded, stored or sent anywhere. If you'd rather not grant it, the rest of the app works fully without AI.

Why does the media player ask for notification access?

Android exposes what's playing through a permission called "Notification access". SoundLift uses it only to read the active media session — track, artist, cover and position — so it can show controls. Notification content is never read or stored.

The sound crackles at high levels

SoundLift includes a limiter to prevent this, but very small speakers can still struggle with heavy bass at extreme levels. Lower the boost slightly, or reduce the Bass knob in the equalizer.

How do I cancel my subscription?

Open the Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → SoundLift → Cancel. You keep Pro until the end of the period you already paid for.

I bought Pro but it isn't showing

Open the paywall in the app and tap Restore purchases. If it still doesn't appear, email us with the Google Play order number from your receipt and we will sort it out.

How do I delete my data?

See the data deletion page — uninstalling removes everything stored on your device, and you can request deletion of analytics and subscription records by email.

Still stuck?

Email support@kurtsoft.com.tr and tell us your device model, your Android version and what happened. Screenshots help a lot.